Twice

Learn How to Find, Edit, Fulfil and Manage Your Orders in TWICE

Your Orders

Understand and Navigate Different Orders Sections in TWICE

Orders Overview in TWICE

Your Upcoming Orders

How to Navigate, Filter, and Utilize Your Active Rental Orders

Your Active Orders

How to Navigate, Filter, and Utilize Your Pending Sales Orders

Your Sales Orders

Understanding the Structure of the Individual Order Page

Overview of an Individual Order in TWICE

How to View, Filter, and Utilize Your Completed Orders

Your Completed Orders

Your Orders in TWICE

How to Serve Walk-in Customers by Creating Orders Through TWICE Admin

Creating Orders for Immediate Start

How to Create New Reservations for Your Customers Through TWICE Admin

Creating Reservations for the Future

Learn What a Payment Link Is and How to Use It Through TWICE Admin

Sending Payment Links

How to Accurately Select Order Duration and Price When Creating Orders in TWICE Admin

Selecting the Correct Order Duration and Price

Learn how to manually create orders for customers using TWICE Admin

Creating Orders

How to Edit Customer Details in an Existing Order

Editing Customer Details

How to Add or Delete Products from an Existing Booking in TWICE

Adding and Deleting Products from an Order

How to Add and Remove People from an Order in TWICE

Adding and Deleting Customers from an Order

How to Change the Start Time of an Upcoming Order in TWICE

Editing the Start Time of an Order

How to Change the Duration of Your Upcoming and Active Orders in TWICE

Editing the Order Duration

How to Change the End Time of Your Upcoming and Active Orders

Editing the End Time of an Order

Explore how to edit and adjust order details to ensure every customer's needs are met

Editing Orders

How to Prepare Online Bookings for On-Site Pick-Ups or Delivery

Preparing Online Bookings for Fulfillment

How to Assign Articles and Start Rental Orders

Fulfilling Rental Orders in TWICE

How to End an Order and Ensure Accurate Inventory Management

Ending and Returning Orders in TWICE

Canceling an Order in TWICE

Refunding Payments in TWICE

Discover the best practices for managing the entire lifecycle of your orders effectively

Managing Orders

Learn How and When Transactional Emails & SMS are sent to Your Customers

Transactional Messages Overview

How to Manually Send Order Confirmations to Your Customers

Sending Order Confirmations Manually

How to Add Your Own Comments and Notes to an Order

Adding Comments and Notes to an Order

Manage Your Transactional Messages in TWICE

Transactional Messages and Order Comments

Learn How to Create Barcodes and Barcode Stickers for Your Articles

Creating Barcodes and Stickers

Learn How To Link Barcodes To Products in TWICE

Connecting Barcodes to Inventory

Learn How to Use Barcode Scanners for Order Fulfillment and Returns in TWICE

Using Barcode Scanners in Daily Operations

Learn How to Integrate and Utilize Barcode Scanners with TWICE

Using Barcode Scanners With TWICE

FAQ - Calendar Overview

FAQ - Late Returns

FAQ - Booking Buffer

FAQ - Error Codes When Assigning Article ID

Quick Answers to Common Questions regarding your TWICE Order

FAQs - TWICE Orders

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