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Adding and Deleting Customers from an Order
Adding and Deleting Customers from an Order

How to Add and Remove People from an Order in TWICE

Updated over a week ago

You can manage customers in upcoming or active rental orders by adding or deleting them as needed.

Adding Customers to an Order

  1. Navigate to Orders:

    • Go to your upcoming or active orders page and select the order you want to edit.

  2. Add Customer:

    • Click the + icon on top of the customer cards.

  3. Select Products:

    • Choose the products for the new customer.

    • Click Continue.

  4. Enter Customer Information:

    • Fill in the required details.

    • Click Update order.

    • The payment status will update automatically, showing the remaining price to be paid. Handle extra charges manually and assign respective article IDs if necessary.

Screenshot of a TWICE order, highlighting the PLUS icon to add another customer.

Removing Customers from an Order

  1. Select Customer Card:

    • Click the more icon next to the customer's name on the customer card.

  2. Delete Customer:

    • Select Delete from the dropdown.

    • Confirm the action.

    • If the customer has already paid, you may process a refund or release their deposit as needed.

Screenshot of a TWICE order, highlighting the more icon to delete a customer.

Note: Every order must have at least one customer. To remove the only customer in an order, you must cancel the entire order. Removing a customer who is the primary contact does not change their status as the primary contact for the order.


Customers can't be edited

  • in a subscription order

  • in a sales order

  • in a completed order

  • in a delivery order

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