Skip to main content
Your Sales Orders

How to Navigate, Filter, and Utilize Your Pending Sales Orders

Updated this week

Sales orders are displayed in their own section, as sales products typically do not have a specific start time, unlike rental orders. Understanding how to manage these orders efficiently in TWICE ensures timely fulfillment and enhances customer satisfaction.

Note: Setting up sales products in TWICE is not supported in the TWICE Rentals App on Wix.

Navigating to Sales Orders

  • Access: To view all your sales orders, navigate in the left menu of your TWICE Admin to Orders > Sales. Here, you will find orders that contain solely sales products or mixed orders that also appear under upcoming orders if they include rental products.

How to Search for a Specific Order

  • Name or Product Code: Search by customer name or product code. If an order includes multiple customers, searching any associated name will display the order. To find a specific item within an order, enter the complete article ID.

  • Date: Use the calendar icon to select or input a specific time range to filter orders by their placement date. This helps in identifying orders from a particular period.

Displayed Information Explained

  • Order Placement Date: Each sales order is listed by the date it was placed by the customer.

  • Customer Information: Displays the name of the customer who placed the order.

  • Products: Lists all sales products included in the order.

  • Order Status: Indicates whether the order is pending and awaiting fulfillment.

  • Payment Status: Shows if the order has been paid or remains unpaid.

  • Preparation Status: Indicates whether the order has been prepared for dispatch.

  • Price: Lists the total sales price for the order in the relevant currency.

Did this answer your question?