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Manual Orders in the TWICE Rentals App on Wix

Key Differences When Using Manual Orders on Wix

Updated over 3 weeks ago

When using the TWICE Rentals App on Wix, you can still create manual orders directly in the TWICE Admin—but there are a few differences to be aware of.

Not Synced with Wix Orders

Manual orders created in TWICE are not synced to your Wix Orders dashboard. This means:

  • These orders will not appear in Wix

  • Payment and delivery must be handled separately, outside of the Wix system

  • Wix’s built-in order management tools and automations do not apply to these orders

Confirmation Email Is Sent by TWICE

Since these orders are created outside the Wix storefront:

  • Wix’s custom confirmation emails are not triggered

  • TWICE will send a basic order confirmation email to the customer instead

  • The TWICE email includes:

    • The product(s) booked

    • The rental period

    • Your business contact information

  • This email uses a standard template and cannot be customized through your Wix settings

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