Learn how to quickly set up automated, personalized emails to your customers for updates, feedback requests, confirmations, or much more.
Step-by-Step Guide to Creating Additional Custom Emails
Use cases are for instance:
Send Feedback Requests (potentially tailored to a specific category or product)
Sending PIN codes for self-service solutions, so customers can pick up their rental
Sending a reminder at a specified time before the rental starts
Step 1: Create a Custom Webhook in Make
In Make, select Create a Webhook.
Name the webhook, e.g., "Email notification", and click Save.
Copy the address to your clipboard and keep this window open.
Create a Webhook in TWICE according to our guidelines.
Return to your Make scenario, confirm the webhook status shows Success, and click Continue.
Step 3: Build your Make Scenario
If the email should be only sent to a specified subgroup of your customers, add filters between the Modules.
Basic Setup:
Add the Gmail module right after the Webhook module to send an email immediately when the webhook is triggered.
Add Flow Control > Ignore at the end to prevent errors if no further steps are defined.
Advanced Customization:
Depending on your use case you may want to
Add a Router after the Webhook to create multiple email flows.
Use filters to send tailored emails, for example, by triggering specific emails for individual products using the product ID as a filter.
Add other modules
Step 3: Create Your Email
Connect the Gmail module to your Google account
Toggle on the "Map" switch to allow the module to receive information from the webhook.
Select the "To" field and choose from the dropdown "1. data:customerDetails:email"
Finally, add the subject line and the content.
You can use the elements pulled by the webhook to personalize the message.
You may also add an attachment
Step 4: Save and Activate Your Scenario
Save your scenario setup in Make and toggle it on. Going forward, new TWICE orders will automatically trigger a customer order confirmation within seconds.