Webhooks offer a robust method for building custom integrations, enabling external services to respond to activities within your TWICE account. These can be utilized to trigger various actions, such as sending customers an email for a review after a booking return or notifying your team about a product reservation that requires special attention.
Note: Ensure your TWICE plan is upgraded to Build or Advance to utilize this feature.
Creating Webhooks in TWICE
Access Webhook Settings: Navigate to Settings > Account > Integrations & API in your TWICE Admin and scroll to the Webhook section. Click Create Event to launch the webhook setup wizard.
Define the Trigger Event:
Select the event you wish to trigger the webhook. For instance, choose "Order Started" and then click Next.
Configure the Notification URL:
Enter the URL to which the webhook should send notifications when the trigger event occurs. This URL is typically provided by the service you're integrating with, like Zapier or Make.com. You can set the webhook to notify up to 5 different URLs. For example, using a test URL from https://webhooks.site, paste the URL, click Add, and then Next to proceed.
Test Your Webhook:
Verify the webhook's functionality by sending a test request to ensure it notifies the target service accurately. After sending a test request, you should see the data successfully transmitted to your specified URL, which can be confirmed on https://webhook.site in the request explorer.
Label Your Webhook:
Give your webhook a descriptive name for easy identification. After labeling, click Create Webhook to finalize its creation. Your new webhook, such as "My Test Webhook," will now be visible in your list of webhooks.
That's it - you've successfully created a webhook in TWICE.