Transactional emails & sms
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Manage your transactional messages

Decide which messages Twice automatically sends to your customers

Depending on your chosen pricing plan, you can decide yourself which messages should be sent to your customers automatically through Twice and which not. You may want to set up your own order confirmations using webhooks or want to disable all order confirmations for bookings created through your Admin channel.

Note: To use this feature, make sure to upgrade your Twice Plan to Build or Advance.

On this page:

Switching off automated emails

Switching off automated emails

  • In your Twice Admin navigate to Settings and select Email.
  • Choose which emails are automatically sent by Twice to your customers by switching emails on or off with the dial on the left side.
  • You can also click test and enter your preferred own email address to send test emails to yourself.