Note: This feature is included in our BUILD and ADVANCE plans.
You can customize all emails provided by TWICE. For a detailed list of available emails, refer to our list of all automated emails.
Editing Emails supports:
Multiple Languages: Edit emails in all the languages you’ve enabled.
Multi-Location Accounts: Customize emails per store location, ensuring messages align with local preferences.
Where to Access Email Editing
You can access the email editing feature in your TWICE Admin by following these steps:
Click on Settings in the side navigation menu.
Locate the Emails section in the left-hand menu.
Choose Edit via the three dot menu next to the email you want to edit.
Why Edit Your Emails?
Editing your emails gives you complete control over how your brand communicates with customers. You can tailor messages to reflect your business’s tone, style, and priorities.
Examples of Use Cases:
Personalize Customer Experiences: Rewrite the default copies or give custom information to enhance brand connection.
Improve Clarity: Adjust text or formatting to make emails easier to read.
Highlight Important Information: Emphasize key details, such as shipping updates or payment instructions.
Multi-Location Customization: Ensure emails contain location-specific details, such as addresses or business hours.
How to Edit Your Emails?
Email templates in TWICE are edited using HTML and Handlebars. This provides flexibility for customizing layouts, content, and style.
For a detailed guide on how to edit email templates, see our article on using the HTML Editor in TWICE.