Fulfilling rental orders in TWICE is straightforward and follows the same steps regardless of the sales channel. This guide will help you understand how to assign articles and start rental orders efficiently.
Opening the Correct Order
Navigate to Orders:
Go to Upcoming Orders and find the reservation you want to start by clicking on it.
Assigning Articles
Select Articles:
Click the ID field next to each rented product.
Choose an article from the dropdown list. TWICE will only display article IDs associated with the SKU connected to the product.
Tip: Learn how to connect an SKU to a product here.
Reviewing the Payment Status
Check Payment:
Verify if the customer has paid in advance online, will pay on-site before the rental starts, or will pay upon return.
Ensure that the payment status is reviewed before starting the rental.
Security Deposit:
Confirm that a security deposit has been successfully reserved from the customer, if applicable.
Starting the Order
Start the Order:
Click the Start button at the bottom right of the individual order view.
Start On Time:
If you start the order within +/- 15 minutes of the booked start time, the Start button will turn into an End Order button.
Start Early or Late:
If you start the order more than 15 minutes before the booked start time, TWICE will notify you and ask whether you want to update or keep the original return time.
Start Late:
If you start the order more than 15 minutes after the booked start time, TWICE will notify you and ask whether you want to update or keep the original rental period.