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Customer Journey - Rental Products
Customer Journey - Rental Products

Learn How Your Customers Place Rental Orders in Your Online Store

Updated over a week ago

Your TWICE online store is designed to be as intuitive as possible, providing a great experience for all your customers. Discover how your customers experience ordering a rental product from your store.

Note, that the actual customer journey depends on multiple factors, thus the example below can differ due to your chosen homepage layout, your TWICE plan, and additional settings, such as product variants, deliveries, and recommended products.

Steps in the Customer Journey

  1. Browsing and Selecting a Product:

    • Customers browse your online store and select the product they are interested in by clicking on its image, headline, or price.

  2. Booking the Product:

    • Customers can now select to book the product.

  3. Choosing the Rental Duration:

    • Customers can now pick the rental duration from the dropdown menu. The menu will show all possible rental periods and the corresponding prices.

  4. Choosing the Start Time of the Rental

    • A booking calendar will display your product's availabilities, and customers can pick a start day for their order.

    • If available, they will subsequently select the exact start times according to your product's settings.

  5. Adding to Order:

    • After clicking the Add to Order button, the customer's order will be displayed in the upper right corner.

    • Customers can choose to continue shopping or proceed to checkout.

  6. Checkout Process:

    • At checkout, customers provide their contact details, agree to your Terms of Service, and choose their payment method.

    • With a click on the large Pay or Confirm button, the order is placed, and customers receive an automated booking confirmation.

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