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FAQ - TWICE Rentals App Login and Account

Frequently Asked Questions and Solutions when experiencing trouble logging in to TWICE on Wix.

Updated over 4 months ago

Can I Move My Existing Account to the TWICE Rentals App on Wix?

While you can't directly move your existing account to the TWICE Rentals App on Wix yourself, our support team is here to help! Simply send us a quick message in the support chat, and we'll handle the transition for you. Look for the chat in the bottom right corner of this page.

Why Can't I Log In to the TWICE Rentals App with My Existing Account?

The TWICE Rentals App on the Wix App Market requires a separate account setup directly within Wix. Existing accounts created on admin.twicecommerce.com are not automatically compatible with the Wix version of the app due to platform integration requirements.

How Can I Change My Account Email Address?

Due to the way TWICE Rentals App integrates with Wix, the account email address you use to create your account is permanently linked to your Wix site. Because of this, it's important to use the correct email from the start. While you cannot change the primary email address later, you can add more users to your account with different email addresses if needed.

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