Editing orders
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      Editing the order duration

      How to edit the duration of an order

      Learn here how you can change the duration of your upcoming and active orders and how Twice applies those changes.

      Limitation: Durations of delivery and subscription orders can't be changed manually.

      Each product can have its own rental duration, which is why changes are applied on the customer card. There is currently no possibility to edit the duration for the entire order at once.

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      How to edit the order duration for a single product

      How to edit the order duration for multiple products

      How to edit the order duration for a single product

      To edit the duration for a single product,

      1. Navigate to the order you want to change and select Edit on the customer card.
      2. Select the new duration directly from the product's dropdown menu.You will only have the durations available, which are defined in the products' pricing table. Twice automatically adjusts the total price of the order accordingly.
      3. Click Save.
      4. Click Update Order.

      How to edit the order duration for multiple products

      To edit the duration for multiple products,

      1. Navigate to the order you want to change and select Edit on the customer card.
      2. Select all products for which you want to edit the order duration.
      3. Click Edit Duration.
      4. Choose the new duration from the dropdown menu.When changing the duration for multiple products, the dropdown menu will show you all possible durations from all products combined, so the adjusted price might not be correct.* You can review and edit the price manually in this case.
      5. Click Save.
      6. Click Update Order.

      *In the example above the product "Red off-shoulder dress" has prices defined in the pricing table for rentals between 1 and 4 days only.

      When selecting both products in the order, also longer rental durations of 5 days and more are available. Those durations originate from the second product "black handbag". Thus Twice calculates the new price based on the information available in its pricing table - which might not always result in the price you want to charge for the product. You can review and edit the price manually in this case.

      It's always a good idea to review the updated order before confirming any changes to your customers.