Gaining insight into each specific order is crucial for managing customer relationships and ensuring order fulfillment. Your TWICE Admin provides a detailed view of individual orders, accessible from the sections for upcoming, active, pending, or completed orders. Here’s a guide to understanding the layout and information presented on the individual order page.
Navigating to an Individual Order
Access: From any of the order categories (upcoming, active, pending, completed), click on an order to view its detailed information. The page is split into two main sections: customer-level information on the left and order-level information on the right.
Customer Level Information
Customer Cards: Each customer involved in the order has their own card, which can be accessed by clicking on the card itself or the icon next to the customer's name.
Details Displayed:
Customer Info: Shows the customer’s name and relevant contact details.
Rental Duration: Lists the duration for which the products are rented.
Additional Information and Comments: Any extra details or customer comments are noted here.
Ordered Products: Displays products associated with this customer, including prices and assigned article IDs.
Order Level Information
Tools and Actions: Options to print or email the order confirmation, apply discounts, add comments, and view delivery details.
Order Details:
Creation Time and Channel: When and where the order was created (e.g., online store, admin panel).
Contact Information: Name and primary contact details associated with the order.
Start Time: Scheduled beginning of the service or rental period.
Order Summary: A brief overview of what the order entails.
Financials:
Payment Status and Channel: Current status of the payment and the method used.
Deposit: Information on any deposit required, including its status.
Payment Summary: Detailed breakdown of total costs, payments made, and balances due.
Operational Buttons:
Prepared Checkbox: Mark the order as prepared for fulfillment.
Start Order Button: Initiate the order as active.
Cancel Order Button: Cancel the order if necessary.
