Pending orders typically involve sales products that do not have a specific start time, unlike rental orders. Understanding how to manage these orders efficiently in TWICE ensures timely fulfillment and enhances customer satisfaction.
Navigating to Pending Orders
Access: To view all pending orders, navigate in the left menu of your TWICE Admin to Orders > Pending. Here, you will find orders that contain solely sales products or mixed orders that also appear under upcoming orders if they include rental products.
How to Search for a Specific Order
Name or Product Code: Search by customer name or product code. If an order includes multiple customers, searching any associated name will display the order. To find a specific item within an order, enter the complete article ID.
Date: Use the calendar icon to select or input a specific time range to filter orders by their placement date. This helps in identifying orders from a particular period.
Displayed Information Explained
Order Placement Date: Each pending order is listed by the date it was placed by the customer.
Customer Information: Displays the name of the customer who placed the order.
Products: Lists all sales products included in the order.
Order Status: Indicates whether the order is pending and awaiting fulfillment.
Payment Status: Shows if the order has been paid or remains unpaid.
Preparation Status: Indicates whether the order has been prepared for dispatch.
Price: Lists the total sales price for the order in the relevant currency.
Possible Next Steps
From the pending orders view, you can take several actions to manage these orders effectively:
Edit Orders: Modify order details as necessary to accommodate changes or correct errors.
Export Orders: Generate a .CSV file of pending orders for record-keeping or further analysis. Export a .CSV file.
Fulfill Orders: Complete the order fulfillment process once all items are prepared and payment has been secured. Fulfill a sales order.