Transactional Emails & SMS provide your customers with useful information at various points along their customer journey with your business. This article provides an overview of all transactional messages sent via TWICE.
Overview of all Transactional Messages
| Trigger(s) | Attachment |
Admin Order Confirmation (Email) | Sent after successfully placed order via Admin "+ create order" |
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Online Order confirmation (Email) | Sent after successfully placed online order | Terms & Conditions, payment receipt if paid online |
Check-In Order confirmation (Email) | Check-in kiosk order is marked as started | Terms & Conditions |
Link to complete order (Email or SMS) | Merchant places order via Admin "+ create order" | - |
Send extension link (Email and SMS) | Order is marked as started and extension is enabled | - |
Extension Confirm (Email and SMS) | Sent after successful order extension |
|
Deposit Reservation (Email) | After security deposit is successfully reserved | - |
Deposit Reservation Failed (Email) | If security deposit reservation fails | - |
Deposit captured (Email) | If security deposit was charged (fully or partially) | - |
Subscription has started (Email) | After subscription order is marked as started |
|
Subscription Payment Charged (Email) | After successfully charged subscription payment |
|
Subscription Payment Failed (Email) | After failed subscription payment |
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