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Getting Notified About New Orders and More
Getting Notified About New Orders and More

How to Enable Email Notifications for Online Orders, Booking Extensions, and Failed Subscription Payments

Updated over 6 months ago

You can choose to have email notifications sent to your account or store email whenever certain events occur, such as new online bookings, booking extensions, or failed subscription payments. By default, all notification emails are enabled, follow the guide below to adjust your notification preferences.

Types of Notifications

  1. New Online Orders

  2. Booking Extensions

  3. Failed Subscription Payments

Steps to Configure Notifications

  1. Navigate to Notifications Settings:

    • In your TWICE Admin, go to Account > Notifications.

  2. Enable or Disable Notifications:

    • New Online Orders: Toggle on to receive email notifications for new bookings placed via the online store.

    • Booking Extensions: Toggle on to receive email notifications when a booking is extended.

    • Failed Subscription Payments: Toggle on to receive email notifications when a subscription payment fails.

  3. Choose an Email Address for Notifications:

    • Account Email: Notifications are sent to your stored business email. You can check and edit your account email in Account > General.

    • Store Email (for accounts with multiple store locations): Each store can have its own store email. You can check and edit your store email in Store settings > Contact information.

  4. Save Changes:

    • Click Save to apply your notification settings.

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