Collecting specific information from customers post-checkout is crucial for preparing and personalizing their orders, particularly in industries like sports or skiing where equipment customization based on customer specifics is required. This process enhances service delivery and ensures customer satisfaction.
How to Ask for Customer Information
Access Product Settings: Navigate to Catalog > Products, select the product you want to customize, and click on Settings.
Configure Information Requests: Scroll to the Customer Information section.
Enable Required Fields: Toggle on pre-defined fields that were added based on customer requests from the sports and skiing industries. These fields are limited to the most commonly required information such as height, weight, etc.
Save Changes: After setting the required information fields, make sure to click Save to apply the changes.
Adding Custom Fields to Checkout
Beyond Basic Fields: If you need to collect information that is not covered by the pre-defined fields, you can utilize Custom Checkout Fields. This feature allows you to add tailored fields to the checkout form to capture any specific details relevant to your product or service.
Customer Experience
Information Collection Post-Checkout: After a customer completes a purchase, they are informed during the checkout process that additional information will be needed to finalize their order.
Finalizing the Order: Once they finalize the order, customers are redirected to a post-checkout flow where they can enter the required details. They also receive an email prompting them to complete this step.
Caution
Respect Privacy: Only request essential personal information needed to prepare the booking. This respects customer privacy and complies with data protection regulations.