Setting up your online store
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Uploading your policy documents

How to upload and have your customers accept your policy documents when they place an order

Your policy documents are important part of the customer experience and help you avoid disagreements when not everything goes as planned. You can add the following policies to your Twice store: Term of service, privacy policy, cancellation policy. After you add your policies, they will be visible at checkout across all sales channels and attached to a booking confirmation email.

On this page:

Add your Terms of service

Add your privacy policy

Define your cancellation policy

Add your policy documents

  1. In your Twice Admin, navigate to Account > Terms & Policies
  2. Upload your Privacy policy and Terms of Service documents in .pdf format.
  3. Save changes.

Note: It is your own responsibility to ensure policy documents are in line with your local legislation and are legally binding. Twice does not provide any templates at the moment.

Define your cancellation policy

  1. In your Twice Admin, navigate to Account > Terms & Policies
  2. Scroll down and in the Cancellation policy section, click +Add term.
  3. Define how many hours, days or weeks before the order starts customers can cancel.
  4. Add a refund rate in percent
  5. Click Done to Save changes.

Suppose you refund the full price if cancellation happens at least three days (72 hours) before a booking start; you refund the half-price if cancellation occurs 24-72 hours before a booking, and you don't refund if cancellation occurs less than one day before a booking. In this case, your settings will be: