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Transactional messages overview

How and when are transactional emails & sms sent to my customers

Transactional emails & SMS provide your customers with useful information at various points along their customer journey with your business. This article provides an overview of all transactional messages sent via Twice and examples of the messages.

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Overview of all transactional emails & sms

Examples of transactional emails & sms

Overview of all transactional emails & sms

Examples of transactional emails & sms

Order confirmation - online store, admin app

Screenshot 2022-03-09 at 10.54.21

Order confirmation - check-in appScreenshot 2022-03-09 at 10.51.59

Link to confirm order

Screenshot 2022-03-09 at 10.52.28

Booking extension link

Screenshot 2022-03-09 at 11.17.23

Booking extension confirmed

Deposit reserved

Screenshot 2022-03-09 at 13.05.05

Deposit reservation failed

Screenshot 2022-03-09 at 13.06.55

Deposit captured

Screenshot 2022-03-09 at 13.05.49

Subscription has started

Subscription payment charged

Subscription payment failed