FAQ - How to retry payment of one of my invoices

I have a Twice invoice with a failed status. How do I retry the payment for the invoice?

  1. From your account settings open your Plan & Billing settings
  2. Scroll down to the Invoices section.
  3. You can see all your Twice invoices listed here and any failed invoice will have a Failed status.
  4. To retry the payment of a failed invoice, click on the three dot menu on the invoice row.
  5. Then click on Charge now.
  6. If the payment fails please ensure you have sufficient funds on your account or update your payment card by scrolling up the Payment cards section and click Add.
  7. Now retry paying the failed invoice.

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Note that unpaid invoices will eventually result in blocked access to our services and involvement of debt collectors. We usually give time to retry payments until the upcoming billing cycle.

If you need any assistance, reach out to us via the support chat and we'll be happy to assist you.