With a TWICE Advance account, setting up in-store self service terminals becomes a straightforward process that can significantly enhance the customer service experience, especially in high-traffic rental shops. Here’s how to set up and optimize check-in kiosks for your store.
Display the Check-In on Your Store's Devices:
Check-In URL: Find the check-in URL by navigating to Settings > Check-in in your TWICE Admin.
Open the URL: Click the "view store" button to open the check-in store on the device you want to use.
Note: For multi-location accounts, ensure each store location uses its correct, unique URL.
Activate Kiosk Mode: Set the device to kiosk mode to restrict access to other functionalities, ensuring the device is used solely for check-in purposes.
Allow Customers to use the Check-In App on Their Own Devices:
Customers can use their own smartphones to book rentals on-site. This can significantly reduce wait times and improve the overall customer experience.
Display the Check-In URL: Display the check-in URL in various strategic locations within your store. Consider areas like the entrance, near the main counter, or other high-visibility spots.
Consider creating QR codes that link directly to the check-in URL, for even quicker access.
Make sure that your store has strong Wi-Fi coverage so that customers can easily access the internet on their devices.