Keeping your business operational and accessible to your customers is our top priority. We pride ourselves on maintaining a stellar uptime record, ensuring that TWICE is available whenever your customers need to make a purchase. This article will guide you on how to stay informed about TWICE's uptime status and the availability of its services.
Understanding Uptime
Uptime refers to the measure of system reliability, crucial for ensuring your online storefront, check-in kiosks, TWICE Payments, and the TWICE platform itself are always operational. We boast a 99.99% uptime across all major services in every geographic region over the last 90 days.
Exclusions from Uptime Calculations
It's important to note that our uptime calculation excludes:
Outages due to third-party services
Errors from both public and private apps
Scheduled maintenance or planned downtime
Events beyond TWICE's control, such as major disasters or natural events
Checking Current and Past Uptime Status
To find the most current and historical data on TWICE's service status:
Visit the Twice status page at status.twicecommerce.com for a broad overview.
Incident reports are also accessible via the status page, providing insights into any ongoing issues.
Subscribing to Incident Reports
Stay ahead of potential disruptions by subscribing to our incident reports. This service ensures you receive real-time email notifications about incidents that could impact your operations. Subscribing is an excellent way to keep informed and prepare for any situation that may affect your store's accessibility.
By following these guidelines, you can ensure that you're always in the loop about the operational status of TWICE, helping you manage your business more effectively.