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Setting Your Terms & Policies

Learn how to upload and manage policy documents, set cancellation terms, and manage customer consent options in TWICE.

Updated over 2 weeks ago

Your policy documents help ensure clear expectations with your customers and can help reduce disputes. In TWICE, you can upload documents like your Terms of Service, Privacy Policy, and set specific terms for cancellations. These policies will appear at checkout and be included in booking confirmation emails.

Accessing Terms & Policies Settings

To manage your policies, go to Settings > Account > Terms & Policies in your TWICE Admin.

Uploading Your Legal Documents

You can add the following documents:

  • Privacy Policy

  • Terms of Service

Upload each document in PDF format. Ensure each file is under 100 MB.

To add terms specific to a product category, navigate to Catalog > Categories in TWICE Admin, then upload terms for each category individually.

Note: Ensure that your documents comply with local laws and are legally binding. TWICE does not provide policy templates.

Define Your Refund Policy

  1. Add Cancellation Terms

    • In the Refund Policy section and click Add.

  2. Set Cancellation Terms:

    • Define the time frame (hours, days, or weeks) before the order starts within which customers can cancel.

    • Add a refund rate in percent.

  3. Save Changes:

    • Click Add to finalize the process.

Managing Marketing Consent

  1. In the Marketing Consent section, enter a custom message to display a marketing consent prompt at checkout.

  2. If the field is left empty, the consent prompt will not appear.

  3. Click Save to apply your settings.

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