Your policy documents help ensure clear expectations with your customers and can help reduce disputes. In TWICE, you can upload documents like your Terms of Service, Privacy Policy, and set specific terms for cancellations. These policies will appear at checkout and be included in booking confirmation emails.
Accessing Terms & Policies Settings
To manage your policies, go to Settings > Your Operations > Terms & Policies in your TWICE Admin.
Uploading Your Legal Documents
You can add the following documents:
Privacy Policy
Terms of Service
Upload each document in PDF format. Ensure each file is under 100 MB.
To add terms specific to a product category, navigate to Catalog > Categories in TWICE Admin, then upload terms for each category individually.
Note: Ensure that your documents comply with local laws and are legally binding. TWICE does not provide policy templates.
Define Your Refund Policy
Add Cancellation Terms:
In the Cancellation Policy section and click +Add term.
Set Cancellation Terms:
Define the time frame (hours, days, or weeks) before the order starts within which customers can cancel.
Add a refund rate in percent.
Save Changes:
Click Done to add the new term and Save changes
Managing Customer Marketing Consent
Enable/Disable Custom Marketing Consent
In the Marketing Consent section enable or disable to use a custom text to prompt customers for marketing consent at checkout.
Define Custom Consent Text
Enter custom text explaining how customer information will be used.
Save Changes
Click Save changes to apply these settings.
By completing these steps, your policy documents and settings will be visible to customers, helping to set expectations and improve the customer experience.