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FAQ - Analytics Add On

Frequently Asked Questions on the TWICE Analytics Add-On

Updated over a week ago

Where Can I Find My GA4 Measurement ID?

To find your ID, please follow this guide from Google: Where to find Tracking IDs and Measurement IDs

Why Don't I See Any Data In My Google Analytics?

If you've added your Measurement ID or Tracking ID to TWICE but haven't observed any data in your Google Analytics 4 (GA4) reports, there are a few steps you can follow to troubleshoot the issue:

  1. Give It Time: Google Analytics might take up to 24-48 hours to start displaying data after the Measurement ID or Tracking ID is added to your TWICE store. It's essential to allow some time for the data to begin populating.

  2. Verify Your ID: Double-check the Measurement ID or Tracking ID you entered in TWICE for any typos or errors. Ensuring the correct ID is crucial for data to flow from your TWICE store to GA4.

  3. Check Cookie Settings: Ensure that cookies are being correctly passed on. GA4 relies on cookies to track and report on user interactions on your website. If cookies are not correctly configured or passed, it may result in no data being reported in GA4. Verify your site's cookie settings to ensure they comply with GA4 requirements.

If you've gone through these steps and still don't see any data after 48 hours, or if you're unsure about how to check your site's cookie settings, please reach out to our support team through the chat feature in your TWICE Admin. Our support team is ready to assist you with further troubleshooting or to answer any questions you may have about your analytics setup.

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