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FAQ - Failed Plan Payments in TWICE
Updated over a week ago

What Should I Do If My TWICE Plan Payment Fails?

If payment for a TWICE invoice fails, retry the payment by:

  1. Navigating to Account and opening Plan & Billing settings.

  2. Scroll down to the Invoices. Failed invoices are clearly marked as Failed.

  3. Clicking the three-dot menu on the failed invoice row and selecting charge Now.

  4. If the payment fails again, ensure you have sufficient funds or update your payment card in Payment Cards by clicking Add, then retry the invoice payment.

What Happens If I Don't Resolve a Failed Invoice Payment?

Unresolved failed payments can cause service interruptions. TWICE allows until the next billing cycle to retry payments. Unpaid invoices at the start of a new cycle may block access to services and involve debt collection. Prompt resolution is crucial.

How Can I Get Help With Failed Invoice Payments or Other Billing Issues?

For billing inquiries or issues, contact TWICE support via Support Chat in your account. Our team is ready to assist.


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