How to view, access and refund online payments

This article will discuss how you can access and view payments, once your customers have successfully paid for orders through your online store. By opening an individual booking from your bookings page you'll be able to view and refund the payment for the order. For an overview of your received online payments refer to your accounting report . Also check out our help article for the accounting report: https://support.twicecommerce.com/accounting-reports

On this page

Access an individual payment

View and print a receipt for an online payment

How to refund an online payment

Access an individual payment

There are two ways to access an individual payment and this section will cover both options. The first option is to open the booking that the payment is for and the section option is to use your accounting report to find the payment.

Option 1: From the booking page

1. From your bookings page, open the order you would like to view the payment for.
2. On the right side of the page, you'll see a sidebar which will display payment related information for the booking.
3. To view more details click on the payment overview button and a new view will open for you.
4. On the right side of the page, you'll see a sidebar with a title Payment history
5. This will list each individual payment related to the booking.

Option 2: From your accounting report

1. Open your accounting report
2. Select a time range to include the date for when the payment has been made and click on get report
3. You'll now be able to view all of your online payments which have been made within the selected time range.
4. To learn more how to use this report read our accounting report article

View and print a receipt for an online payment

1. Open the booking which includes the payment you are interested in.
2. Click on payment overview
3. Find the payment under the Payment history sidebar on the right
4. Each online payment will include a small receipt icon, click this.
5. A print dialogue will open, from which you can print or e.g. save the receipt as a pdf.

How to refund an online payment

1. Open the booking which includes the payment you are interested in.
2. Click on payment overview
3. Find the payment you would like to refund under the Payment history sidebar on the right
4. Click on refund
5. A dialogue will open for you to define how much to refund.
6. Choose the amount to refund as an amount or percentage and click Refund
7. The refund will now show as a pending refund under the payment.
8. Once the refund is successfully completed it will appear as a separate refund event under Payment history.
9. You can now access the refund's receipt by clicking on the receipt icon.
10. The refund will also be visible in your accounting report.