Security deposits are an essential feature in TWICE that can act as an insurance tool to protect your business from potential losses due to damaged items or late returns. In TWICE, deposits are either manually managed outside the platform or automatically reserved from the customer’s payment card before the order begin
Different Types of Security Deposits in TWICE
Manual Deposits
Funds are not reserved in TWICE—you collect and return deposits manually (e.g., cash on-site).
Customers see a note about the deposit at checkout.
TWICE tracks the deposit status in the order but does not process the payment.
Automatic Deposits (Card Pre-Authorization)
The deposit amount is temporarily reserved on the customer’s payment card 24 hours before the booking starts.
Deposits are not charged—only held for the duration of the rental.
Customers see a note about the deposit at checkout.
You can release or charge the deposit directly in TWICE Admin.
Pre-Authorization Limits
Depending on the payment processor, pre-authorizations can be held for a maximum time period. After these periods, the deposit is automatically canceled and returned to the customer:
TWICE Payments: 28 days
Stripe: 7 days (Mastercard) / 5 days (VISA)
Wix Payments (for TWICE Rentals App users): 7 days
Only card payments (credit or debit cards) are accepted for orders with automatic security deposits; other payment methods like online banking, Apple Pay, and Google Pay are not supported at the moment.
Security Deposits in TWICE Rentals App (Wix)
Only card payments through Wix Payments supports security deposits (manual deposits are not possible).
Deposits appear as a separate “product” in the cart with the same image as the rental item.
The deposit "product" cannot be removed separately—it is tied to the main product.