Introduction to security deposits

An overview on security deposits in Twice

Security deposits work as a risk management tool for you for example in the case of damaged items or late returns. With Rentle, you’ll be able to enable deposits on a product level and there are two ways security deposits can be used with Rentle.

Both options will allow you to communicate to your customers at the point of booking that a deposit is required and how it will be reserved.

Deposits and their status are always visible for staff member when opening an individual order.

On this page

Manual security deposits

Automatic security deposits

Manual security deposits

  • Manual deposits are available on the Discover, Build and Advance Plan.
  • Twice will not reserve any funds. Deposit needs to be manually reserved outside Rentle, e.g. in cash.
  • Manual deposits allow you to communicate at the point of booking that a deposit will be reserved upon pick-up.
  • Twice’s order view will allow you to keep track of any reserved deposits and remind you to return them.

Manage manual security deposits ->

Automatic security deposits

  • Automatic security deposits are available on Build and Advance Plan.
  • Twice will automatically pre-authorize the defined security deposit from the customer’s payment card before the booking begins.
  • together with Twice Payments and Stripe and when the customer pays by credit or debit card.

Note: Pre-authorized security deposits via Stripe are limited to 7 days and with Twice Payments to 28 days. After that time period, the deposit will automatically be cancelled and sent back to your customer.

Manage automatic security deposits ->