When an order in TWICE includes a security deposit, the system will notify you at the end of the rental period. You’ll need to decide whether to release or charge the deposit—this process differs depending on whether the deposit was handled manually or automatically.
Note: Users of the TWICE Rentals App on Wix see another article for details.
What Happens When an Order With a Deposit Ends?
When closing an order, a pop-up will indicate if a security deposit is still held for the order. The notification will prompt you to either release or charge the deposit.
Choose an Action Based on the Deposit Type:
If the Deposit Is Manual (Cash, etc.)
TWICE does not process manual deposits—you must handle them externally.
The system will remind you that a deposit was collected.
Actions to take:
Release: Return the deposit to the customer.
Charge: Keep the deposit (fully or partially) if necessary.
Manually record any deposit adjustments for internal tracking.
If the Deposit Is Automatic (Card Pre-Authorization)
TWICE has reserved the deposit on the customer’s payment card.
You must confirm whether to release or charge the deposit.
Actions to take
Release: The pre-authorized hold is removed, and the funds return to the customer.
Charge (Full or Partial):
You can charge any amount of the deposit.
Enter the amount and reason for the charge.
The customer receives an automated email about the charge.
The charge is recorded in Payment History for reference.
If You Are Using the TWICE Rentals App on Wix:
Deposits can only be fully charged or fully released—partial charges are not supported.
You can handle deposits in TWICE Admin or via Wix Order Fulfillment (see this guide for full details).