Why Is Apple Pay Not Available in My Checkout?
Apple Pay is designed to work exclusively on Apple devices. Therefore, if you or your customers are using non-Apple devices, such as Windows laptops or Android phones, Apple Pay will not be available as a payment option during checkout. Additionally, Apple Pay is not supported in embedded TWICE stores.
Why Is Google Pay Not Available in My Checkout?
Google Pay is not currently supported in TWICE stores using their own custom domain, due to limitations imposed by Google. This restriction is specific to stores using their own custom domains and does not affect Google Pay usage on the twice.shop/... domain.
How Can I Avoid Account Suspension?
Timing is Crucial: To comply with payment industry regulations, your account must complete verification checks within 30 days of the request. If this is not met, your account status will change to Inactive, and payouts will be temporarily halted. If your account remains Inactive for 42 days, it will be suspended, and any available balance will be refunded to your customers.
Can I Use TWICE Payments as an Individual?
Individual Setup: Although TWICE Payments is primarily for registered businesses, individual traders can also use it. Enter your personal details in the "Business Details" section, using your Tax ID instead of a company registration number. For verification, upload an ID document rather than a business document.
Can I Use My Personal Bank Account for My Company Transactions?
You can use a personal bank account; however, the account name must match the business name provided in the "Business Details" section. If this is not possible, you should set up your account as an individual and / or consider using the "Doing Business As" setup.
Can a Person Have Multiple Decision-Maker Roles?
Flexibility: One person can fulfill multiple roles such as Owner, Controller, and Signatory. This flexibility simplifies the setup process for small businesses or sole proprietors.
How To Setup as a German GbR?
If you operate a GbR without a Handelsregisternummer:
Use your personal name as the legal business name.
Use your company's name in the "Doing Business As" field.
Enter your Steueridentifikationsnummer in the registration number field.
Upload a recent official document showing your name and Steuer-IDNr.
How To Setup as a UK Sole Trader?
If you operate as a sole trade in the UK:
Use your personal name as the legal business name.
Optionally, add your business name in the "Doing Business As" field.
Use your Unique Tax Reference (UTR) number as the company registration number.
Upload a document from HMRC or a recognized service showing your UTR.
Why Are My Payouts Blocked?
If your payouts are blocked:
Go to Account > Payments and click Complete Setup.
Complete any missing information and verify your details.
Once verified, your payouts will resume.
Why Is My Account Marked Inactive?
Reactivate Your Account: If your account is marked inactive, contact our support team via the support chat. Provide relevant details that might have led to this status. Our team will guide you through the steps to reactivate your account.
Urgency for Resolution:
Prompt Action Required: Quickly addressing issues with your account status is crucial to avoid disruptions. Contacting support promptly ensures that your payment processes can continue without significant interruptions.