Why Is Apple Pay Not Available in My Checkout?
Apple Pay is designed to work exclusively on Apple devices. Therefore, if you or your customers are using non-Apple devices, such as Windows laptops or Android phones, Apple Pay will not be available as a payment option during checkout. Additionally, Apple Pay is not supported in embedded TWICE stores.
Why Is Google Pay Not Available in My Checkout?
Google Pay is not currently supported in TWICE stores using their own custom domain, due to limitations imposed by Google. This restriction is specific to stores using their own custom domains and does not affect Google Pay usage on the twice.shop/... domain.
How Can I Avoid Account Suspension?
To comply with payment industry regulations, your account must complete verification checks within 30 days of the request. If this is not met, your account status will change to Inactive, and payouts will be temporarily halted. If your account remains Inactive for 42 days, it will be suspended, and any available balance will be refunded to your customers.
Can I Use TWICE Payments as an Individual?
Yes, simple select "Sole Proprietorship" when starting to set up your TWICE Payments Account. Your account setup will guide you through the setup for sole traders instead of registered companies.
Can a Person Have Multiple Decision-Maker Roles?
One person can fulfill multiple roles such as Owner, Controller, and Signatory. This flexibility simplifies the setup process for small businesses or sole proprietors.
Why Are My Payouts Blocked?
If your payouts are blocked:
Go to Account > Payments and click Complete Setup.
Complete any missing information and verify your details.
Once verified, your payouts will resume.
Why Is My Account Marked Inactive?
If your account is marked inactive, contact our support team via the support chat. Provide relevant details that might have led to this status. Our team will guide you through the steps to reactivate your account.