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FAQ - Third Party Payments

Frequently Asked Questions and Solutions When Using a Third-Party Payment Processor with TWICE

Updated over 5 months ago

Can I Reset My Stripe Connection?

  • Resetting Stripe Connection: If you've connected the wrong Stripe account or your connection is not functioning correctly, you can remove the connection via Account > Payments section in your TWICE dashboard. It's also important to revoke access from your Stripe dashboard to ensure that the connection is completely reset.

What Is My Payout Schedule?

  • Managing Payout Schedules: Once your Stripe account is connected, you can manage and view your payout schedule directly from your Stripe Dashboard. This dashboard provides comprehensive access to all your transactions, allowing you to customize how and when you receive your funds.

Why Doesn't Stripe Accept My Test Payment?

  • Test Payment Issues: Stripe requires that the total price of a purchase be higher than $0.50 USD or the equivalent in other currencies. Transactions below this amount will not be processed. If you encounter issues with test payments, ensure that the transaction value meets this minimum requirement.

Accessing Your Stripe Dashboard:

  • Transaction Management: After successfully creating your account and connecting it, you will have full access to manage your transactions through your Stripe dashboard. To access your dashboard, use the credentials set up during the account creation process and log in at Stripe Dashboard.

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