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Refunding Online Payments

How to Process Refunds for Online Payments

Updated over a week ago

Processing refunds is an essential aspect of managing a commerce business. This guide provides detailed instructions on how to refund online payments in TWICE, ensuring you can handle customer returns or issues promptly.

How to Refund an Online Payment

To initiate a refund for an online payment:

  • Navigate to the specific order containing the payment you want to refund.

  • Click on Payment Summary to view detailed transaction information.

  • Locate the payment you wish to refund in the Transactions section on the right sidebar.

  • Click on Refund.

  • A dialog box will open, prompting you to specify the refund amount, either as a total amount or a percentage of the original payment.

  • Confirm the details and click Refund to initiate the process.

  • The refund status will initially show as pending and will be updated to Refunded once the process is complete.

We recommend, informing your customer that refunds can take up to 5 business days to appear back in your customer's bank account. If the refund is not processed within this timeframe, please contact our support team for assistance. Additionally, all refund transactions are recorded and can be reviewed in your accounting report, ensuring you have a complete financial overview.

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