Security Deposits

Automatic deposit reservation failures

Learn what happens when a deposit can't be reserved automatically

Twice will try to reserve automatic security deposits 24 hours before the booking starts. This reservation will fail for instance if the customer does not have sufficient funds available on their payment card.

Here's what happens if a deposit reservation fails:

  1. The customer will receive an automated email communicating about the failed reservation.
  2. The email reminds the customer to ensure sufficient funds are available and let's them know that a new deposit reservation will be tried 2 hours before the booking starts.
  3. You'll be able to view the deposit status from the order view.
  4. Failed deposits will show an Unreserved status
  5. If the new try 2 hours before the booking starts also fails, you'll need to handle the deposit some other way.