Security Deposits
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      Working with automatic security deposits

      Learn how automatic security deposits work in Twice

      How automatic security deposits work

      Twice's security deposits are technically a pre-authorization that Twice makes on your customer's payment card. Twice does not charge the funds from the customer's bank account, we only block the funds temporarily until you release or charge them after items are returned.

      Note: To use this feature, make sure to upgrade your Twice Plan to Build, or Advance.

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      Limitations

      How automatic security deposits work

      Limitations

      • Automatic security deposits are available on Build and Advance Plan.
      • Automatic security deposits are only support for card payments via credit or debit card
      • Automatic security deposits via Stripe are held for 7 days and via Twice Payments for 28 days. After that time period, the authorisation will be automatically cancelled and the funds will be set back to your customer.

      How automatic security deposits work

      You choose freely which products to define security deposits for and the deposit amount you want to capture. Read: How to define security deposits.

      1. As your customer chooses a product with a security deposit, they'll be informed about it when adding the product to their order.
      2. In the checkout only card payments are possible (Online banking, Apple and Google Pay are excluded). Your customer confirms & pays the order online
      3. Funds will be automatically reserved from the customer's card 24h before the order begins. The customer receives an automatic email notifying about the reserved deposit.
      4. You'll also have an option to manually reserve the deposit already earlier by opening the order and clicking on the "Reserve" button under the deposit.
      5. You’ll see the deposit status from the order view in your Twice Admin App. Unreserved or ReservedNote that a deposit reservation can fail if the customer e.g. does not have sufficient funds. Read: How deposit reservation failures are handled
      6. When ending an order with a security deposit, a reminder will be triggered for your staff to return the deposit.
      7. In case you need to charge the deposit, you’ll need to do it before marking the order as returned. Read: How to release or charge a deposit.