How and when are transactional emails & sms sent to my customers
Transactional emails & SMS provide your customers with useful information at various points along their customer journey with your business. This article provides an overview of all transactional messages sent via Twice and examples of the messages.
On this page
Overview of all transactional emails & sms
Examples of transactional emails & sms
Overview of all transactional emails & sms
Channel | Triggers | Attachments | Additional details | Example | |
Order confirmation (email) |
online, admin
|
Customer confirms order online Merchant confirms order via Admin App |
Terms & conditions pdf, receipt if paid online | Can also be manually resent from the order view | view |
Order confirmation (email) |
check-in app | Booking is marked as started | Terms & conditions pdf | view | |
Link to confirm order (email or sms) | admin | Merchant confirms order | Sent when using the booking link feature | view | |
Order extension link (email and sms) |
- | Booking is marked as started | Sent only if automatic booking extensions enabled | view | |
Deposit reserved (email) |
- | After deposit is succesfully reserved | Sent only if automatic security deposits enabled | view | |
Deposit reservation failed (email) |
- | If the deposit reservation fails | Sent only if automatic security deposits enabled | view | |
Deposit captured (email) |
- | After merchant charges deposit | Receipt | Sent only if automatic security deposits enabled | view |
Examples of transactional emails & sms
Order confirmation - online store, admin app
Order confirmation - check-in app
Link to confirm order
Booking extension link
Booking extension confirmed
Deposit reserved
Deposit reservation failed
Deposit captured
Subscription has started
Subscription payment charged
Subscription payment failed