Manual payment methods

Get started with manual payment methods

Depending on your geographical location or industry / customer preferences you may want to use other payment methods than online payment, for example, a bank transfer or an invoice. You can set up manual payment methods to allow your customers to place orders online or to track different payment methods when creating bookings manually in Twice admin. Manual payment methods are not subject to any transaction fees.

On this page

Create a manual payment method

Deactivate a manual payment method

Using a manual payment method when creating orders via the admin portal.

Payment status for bookings with a manual payment method

Create a manual payment method

1. Install the Manual Payment Methods Add-on from Add-ons.

2. From your Twice admin, go to Account > Payments.

3. In the Manual payments section, click Add method.

4. In the Add payment method modal, enter the name of your payment method and additional details.Suppose you want to enable a Bank transfer payment method. In that case, the name is a Bank transfer. Add additional details to guide your customers "Make a bank transfer directly to our account FI12 3456789012 at least one day before the booking should start."
5. Click Save.
6. Once you're back on the Payment page, turn on the toggle to activate a payment method. The method becomes visible to your customers.

The name and additional details of the payment method will be visible to the customer: when checking out, on the order confirmation screen, and the confirmation email.

Deactivate a manual payment method

If you don't want to support a specific type of manual payment anymore, you can deactivate the manual payment method at any time.

1. From your Twice admin, go to Account > Payments.
2. On the Manual payments card, find the needed payment method.
3. Turn off the toggle to deactivate a payment method.

After you deactivate a payment method, you can reactivate it at any time.

Using a manual payment method when creating orders via the admin portal.

Sometimes you might want to mark that the booking will be paid using a specific payment method. For instance, when a customer reaches you via phone or email.

When creating a new booking

1. From your Twice admin, go to Create booking.
2. On the sidebar, click on a payment method.
3. On the modal, choose the needed payment method.
4. Confirm selection.

When managing an existing booking

1. From your Twice admin, go to Bookings > Single booking.
2. Next to the payment status, on the sidebar, find the payment status selected by the customer. Click on it to edit.
3. On the modal, choose the needed payment method.
4. Confirm selection.

Payment status for bookings with a manual payment method

Bookings that accept manual payments are marked as unpaid on the Bookings page. After receiving a payment for a customer's booking, you can mark the booking as paid on the Booking details page.