We try to keep things simple, but occasionally you may stumble upon a term or abbreviation you are unfamiliar with. Therefore, we have collected a dictionary of the terminology most commonly used in TWICE and our Help Center.

TWICE Add-ons, formerly known as Blocks, are supplementary features you can choose to customize your settings. Some add-ons are industry-specific, and others may be interesting to several types of businesses. Depending on your TWICE Plan you have access to certain additional features and can add them to your account.

An Application Programming Interface (API) provides the functionality of TWICE in a way that can be easily used by other computer programs. Using the API you can write your own applications to fetch data, or to update data into our system.

Articles are all physical items in your warehouse. Every single item has a unique ID or article number and you can store meta information for each article, such as manufacturer, model, or make.

A way to keep track of items without marking each one. For example, if you rent out books, you don't give each book a special number to see which exact books someone borrows. This is called bulk tracking, which is different from tracking each item separately to know exactly which one a customer has.

Your product catalog lists all essential details that help your customers make a purchase decision. Listed information may include but is not limited to product description, image, price and availability.

A self-service solution designed to be displayed on (handheld) devices in your retail premises. Your customers can create bookings themselves on-site, which is especially handy for highly frequented retail stores during peak season.

The last page in your online store, on which customers finalize their order, enter their contact details, and choose their payment methods.

A customer refers to an individual who purchases or rents products or services from our merchants. Other used terms may include shopper or client.

A graphical summary of various important information, such as the number of served customers, and rented and returned products during a certain period.

Allow you to offer discounts for your customers at a percentage or monetary amount. Discount codes can be applied in the online checkout or your Twice Admin.

A small icon that represents your TWICE shop and appears in the browser's tab or address bar next to your website title.

Integrations are connections between TWICE and other third-party applications, such as a payment provider or content management system. Unlike APIs and Webhooks, which you use to program your own application, integrations are maintained by our team and are available publicly.

Your inventory consists of all physical assets your company owns and uses as a trading instrument, for example, by selling or renting them to your customers.

For each of your products, you can set an individual time period during which it remains blocked from your sales channels after it has been returned. This is particularly useful when you know your rental products need thorough cleaning, charging, or repair before they are ready for the next customer.

A person or company using TWICE for their business operations in rental and/or sales.

The customer-facing side of your TWICE store where your customers can rent and buy your products or services.

A request made by a customer to purchase or rent/subscribe to a product or service from a business.

Products represent the physical products, services, or combinations that you sell or rent to your customers. Products are created individually and are connected to a SKU. The same SKU can be used in several Products but each individual Product can just have one SKU assigned to it.

For example, a bike rental shop might sell a guided tour in addition to regular bike rentals. Even though the tour and the bike rentals utilize the same physical assets from the inventory, they are not the same product in the catalog.

A payment model in which a customer pays to use a product or service for a limited time period, usually for a fee that is less than the cost of purchasing the product outright.

The process of selling a product or service to a customer in exchange for payment.

A security deposit is a sum of money held back from a customer during the rental period to ensure the appropriate use of the product. The deposit is a refundable payment that can be retained in case of damage or loss of a rental product. Automatic security deposits are supported for online payments via credit and debit cards.

Your Shop name can be found from your TWICE Admin> Account > Domains & URLs > URLs > TWICE Domain Path.

By default, your products will be available for booking at every full hour (e.g. 09:00 or 10.00). You can adjust those start times to your business needs and allow orders e.g. every 15 minutes or just for one time slot a day.

Stock Keeping Units are unique alphanumeric codes commonly used to categorize inventory articles. SKUs aren’t universal but are meant to be unique to your business and can be tailored to fit your business.

For example, a store that sells shoes could create internal SKUs that show the shoes’ details, such as color, size, style, manufacturer, and brand. For example, the SKU for black Adidas shoes of the Superstar model in size 8 may read “ADI-SUP-BLA-08”.

A Store ID or Shop ID is a unique identifier used mainly for API or webhook integrations, distinguishing your specific store for data exchanges. It can be located in your account under Account > Stores, found beneath the name of your store's location.

A Store in TWICE can mean either your physical shop, like a traditional brick-and-mortar store, or different places where you keep inventory, such as warehouses or fulfillment centers. Additionally, for businesses with diversified product lines or market segments, each store can represent a different line of offerings, with each one having its own dedicated online presence hosted by TWICE. While you start with one store on most plans, some of TWICE's paid options allow you to manage multiple stores, giving you more flexibility in how you sell and showcase your offerings.

A payment model, in which customers pay a recurring fee to assess a product or service over a specific period of time.

A layout, file, or format created once to be used again in the future to increase efficiency, such as pricing templates for your products.

The administrative side (backend) of your TWICE store, where you can manage all aspects of your TWICE Shop. Here you can e.g. adjust your account settings as well as manage your inventory and orders.

TWICE Credits are our internal currency, in which you receive bonuses or refunds. Any available Credits will be automatically used to pay for your next plan payment(s). To see how many TWICE Credits you have available, visit your Plan & Billing page. If you have credits available, they will be displayed as a banner on the top of the page.

Enables secure online payments in most countries of the European Economic Area and supports all major debit and credit cards, Apple & Google Pay. Depending on your location also Trustly and Paytrail are supported.

Webhooks are automated actions that are triggered and notify your application when certain events happen in the TWICE platform, for example when a new booking is made. The webhook sends the description of the event to a URL provided by you in a format that can be easily parsed by computer programs.